Terms & Conditions (CGV)

Last updated: July 2026

1. Introduction

Welcome to English with Trina.

These Terms & Conditions govern the booking and delivery of all English language lessons and related services provided by English with Trina.

By booking a lesson or using this website, you agree to these Terms & Conditions.

2. About English with Trina

Founder & English Coach:

Miss Katrina Hilton

Entrepreneur Individuel (Micro-Entrepreneur)

SIRET: 894 633 700 00022

Business Address:

63 Rue des Genottes

74370 Épagny-Metz-Tessy

France

Email:

englishwithtrina@gmail.com

3. Services

English with Trina provides personalised online English language coaching for learners aged 14 years and above.

Services may include:

Conversation English
Business English
Interview Preparation
Pronunciation Coaching
General English
Bespoke English Coaching

Lessons are delivered online via video conferencing software.

4. Booking Lessons

Lessons are confirmed once payment has been successfully received.

Clients are responsible for providing accurate contact information when booking.

English with Trina reserves the right to decline or cancel bookings where necessary.

5. Prices

All lesson prices are displayed in Euros (€).

Prices may be updated at any time; however, confirmed bookings will always be honoured at the price paid.

6. Payment

Payments are securely processed through Stripe.

Full payment is required before each lesson unless otherwise agreed in writing.

English with Trina does not store any payment card information.

7. Cancellation & Rescheduling

Clients may cancel or reschedule a lesson free of charge up to 24 hours before the scheduled lesson.

Cancellations made less than 24 hours before the lesson are non-refundable.

Failure to attend a scheduled lesson without prior notice (“no-show”) will result in the lesson being forfeited without refund.

If English with Trina needs to cancel a lesson due to unforeseen circumstances, the client will be offered either:

a full refund, or
an alternative lesson time.

8. Technical Issues

Clients are responsible for ensuring they have:

a stable internet connection,
a working microphone,
a camera (where appropriate), and
a quiet learning environment.

If technical issues arise on the client’s side, the lesson may continue where possible but will normally finish at the scheduled time.

If technical issues occur on the tutor’s side, every effort will be made to reschedule the affected lesson.

9. Lesson Recordings

Lessons must not be recorded without the prior written consent of both parties.

Where a lesson is recorded by mutual agreement, it may only be used for personal learning purposes and must not be distributed, shared, published or sold.

10. Learning Materials

All lesson plans, worksheets, presentations, exercises, downloadable resources and teaching materials remain the intellectual property of English with Trina.

They are provided solely for the personal use of the registered student and may not be copied, redistributed, published, uploaded online or used for commercial purposes without written permission.

11. Student Conduct

English with Trina is committed to providing a respectful, inclusive and professional learning environment.

Abusive, discriminatory, threatening or inappropriate behaviour may result in the immediate termination of lessons without refund.

12. Confidentiality

Any personal information shared during lessons will be treated confidentially, except where disclosure is required by law.

13. Limitation of Liability

English with Trina cannot guarantee specific examination results, employment outcomes or language proficiency improvements, as progress depends on individual commitment, attendance and practice.

Liability shall be limited to the amount paid for the lesson or service in question, except where otherwise required by law.

14. Changes to These Terms

English with Trina reserves the right to update these Terms & Conditions at any time.

The latest version will always be available on this website.

15. Governing Law

These Terms & Conditions are governed by the laws of France.

Any disputes shall be subject to the jurisdiction of the competent French courts.

16. Package Lessons

If you later sell lesson packages (for example, 10 lessons at a discounted rate), we can include:

Lesson packages are valid for 12 months fro

Terms & Conditions (CGV)

Last updated: July 2026

1. Introduction

Welcome to English with Trina.

These Terms & Conditions govern the booking and delivery of all English language lessons and related services provided by English with Trina.

By booking a lesson or using this website, you agree to these Terms & Conditions.

2. About English with Trina

Founder & English Coach:

Miss Katrina Hilton

Entrepreneur Individuel (Micro-Entrepreneur)

SIRET: 894 633 700 00022

Business Address:

63 Rue des Genottes

74370 Épagny-Metz-Tessy

France

Email:

englishwithtrina@gmail.com

3. Services

English with Trina provides personalised online English language coaching for learners aged 14 years and above.

Services may include:

Conversation English

Business English

Interview Preparation

Pronunciation Coaching

General English

Bespoke English Coaching

Lessons are delivered online via video conferencing software.

4. Booking Lessons

Lessons are confirmed once payment has been successfully received.

Clients are responsible for providing accurate contact information when booking.

English with Trina reserves the right to decline or cancel bookings where necessary.

5. Prices

All lesson prices are displayed in Euros (€).

Prices may be updated at any time; however, confirmed bookings will always be honoured at the price paid.

6. Payment

Payments are securely processed through Stripe.

Full payment is required before each lesson unless otherwise agreed in writing.

English with Trina does not store any payment card information.

7. Cancellation & Rescheduling

Clients may cancel or reschedule a lesson free of charge up to 24 hours before the scheduled lesson.

Cancellations made less than 24 hours before the lesson are non-refundable.

Failure to attend a scheduled lesson without prior notice (“no-show”) will result in the lesson being forfeited without refund.

If English with Trina needs to cancel a lesson due to unforeseen circumstances, the client will be offered either:

a full refund, or

an alternative lesson time.

8. Technical Issues

Clients are responsible for ensuring they have:

a stable internet connection,

a working microphone,

a camera (where appropriate), and

a quiet learning environment.

If technical issues arise on the client’s side, the lesson may continue where possible but will normally finish at the scheduled time.

If technical issues occur on the tutor’s side, every effort will be made to reschedule the affected lesson.

9. Lesson Recordings

Lessons must not be recorded without the prior written consent of both parties.

Where a lesson is recorded by mutual agreement, it may only be used for personal learning purposes and must not be distributed, shared, published or sold.

10. Learning Materials

All lesson plans, worksheets, presentations, exercises, downloadable resources and teaching materials remain the intellectual property of English with Trina.

They are provided solely for the personal use of the registered student and may not be copied, redistributed, published, uploaded online or used for commercial purposes without written permission.

11. Student Conduct

English with Trina is committed to providing a respectful, inclusive and professional learning environment.

Abusive, discriminatory, threatening or inappropriate behaviour may result in the immediate termination of lessons without refund.

12. Confidentiality

Any personal information shared during lessons will be treated confidentially, except where disclosure is required by law.

13. Limitation of Liability

English with Trina cannot guarantee specific examination results, employment outcomes or language proficiency improvements, as progress depends on individual commitment, attendance and practice.

Liability shall be limited to the amount paid for the lesson or service in question, except where otherwise required by law.

14. Changes to These Terms

English with Trina reserves the right to update these Terms & Conditions at any time.

The latest version will always be available on this website.

15. Governing Law

These Terms & Conditions are governed by the laws of France.

Any disputes shall be subject to the jurisdiction of the competent French courts.

16. Package Lessons

If you later sell lesson packages (for example, 10 lessons at a discounted rate), we can include:

Lesson packages are valid for 12 months fro