Privacy Policy
 

Last updated: July 2026
 

1. Introduction

At English with Trina, your privacy is important.

This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit this website, contact us or book English lessons.

English with Trina is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.
 

2. Data Controller

The data controller responsible for your personal information is:

English with Trina

Founder & English Coach

Miss Katrina Hilton

63 Rue des Genottes

74370 Épagny-Metz-Tessy

France

Email: englishwithtrina@gmail.com
 

3. Information We Collect

Depending on how you use this website, we may collect:

Information you provide
 

• Your name

• Email address

• Telephone number (if provided)

• Your English learning goals

• Messages sent through the contact form

• Information you provide during lessons
   

Technical Information

When you visit this website, certain technical information may also be collected automatically, such as:
 

• IP address

• Browser type

• Device information

• Website usage statistics

• Cookies (where applicable)
   

4. How We Use Your Information

Your information is used to:
 

• Respond to enquiries

• Arrange and deliver lessons

• Process payments

• Improve our services

• Send booking confirmations

• Comply with legal obligations

• Protect against fraud
   

Your information will never be sold to third parties.
 

5. Payments

Payments are processed securely through Stripe.

English with Trina does not store your bank card details.

Please refer to Stripe’s own Privacy Policy for information about how payment information is processed.
 

6. Legal Basis for Processing

Your personal data is processed because:

• you have requested information or booked lessons;

• processing is necessary to fulfil our contract with you;

• we have a legitimate interest in operating and improving our services; or

• we are required to comply with legal obligations.

Where consent is required (for example, for optional cookies), we will ask for it before processing.
 

7. Data Retention

Your personal information is retained only for as long as necessary to:

• provide our services;

• comply with legal and accounting obligations; or

• resolve disputes.

Once no longer required, your information will be securely deleted or anonymised.
 

8. Sharing Your Information

Your information may be shared only with trusted service providers where necessary to operate the business, such as:

• Stripe (payment processing)

• Website hosting provider

• Booking platform (if used)

• Email service provider

These providers process data on our behalf and are expected to protect it appropriately.
 

9. Your Rights

Under the GDPR, you have the right to:

• access your personal data;

• correct inaccurate information;

• request deletion of your data where legally possible;

• restrict or object to certain processing;

• request a copy of your data (data portability); and

• withdraw consent where processing is based on consent.
   

To exercise any of these rights, please contact:

englishwithtrina@gmail.com

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10. Security

English with Trina takes reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

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11. Children’s Privacy

Services are available to learners aged 14 years and above.

Where a student is under the age of 18, a parent or legal guardian may be required to arrange the booking and provide consent where appropriate.

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12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.

The latest version will always be published on this website.

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13. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

English with Trina

 englishwithtrina@gmail.com